This introductory course will consist of a series of tutorials, discussion opportunities, and assessments. 

The topics covered include the following.

1. What Is Design Thinking
   • What exactly is a wicked problem?
   • Why is Design Thinking Important?
2. The History of Design Thinking 
   • The origins of design thinking 
3. The Phases of Design Thinking - A Synopsis 
   • The Five Phases of Design Thinking 
4. Building Empathy with Customers 
   • How to Empathise?
   • Understanding Customers through Empathy Maps
   • Customer Journey Maps
   • Making Sense of your User Research Data
   • Reflect, Analyse, Synthesise, and Define
5. Define the Design Challenge 
   • What exactly is a Problem Statement/Point of View in Design Thinking?
   • How to Define your Problem Statement?
   • Space Saturation and Group
   • How Might we Questions?
   • What Happens Next?
6. The Idea Generation Process
   • What is ideation?
   • Why is ideation significant?
   • Key idea Generation Design Methods
   • How to Organise an ideation workshop?
   • What happens next?
7. Getting Started with Prototyping 
   • What is a Prototype?
   • Why is Prototyping Important?
   • Types of Prototypes
   • Low Fidelity Prototypes
   • High Fidelity Prototypes
   • How to Prototype?
   • Reflect, Analyse, and transition to the Testing Phase
8. Evaluating your Designs 
   • What is user testing?
   • Why is it important to test with users?
   • When should you test with users?
   • Testing Methodologies
   • User Testing Guidelines
   • Do you stop at user testing?
9. Summary
   • Lessons Learned from Design Thinking. 

There are no prerequisites for this course and You must enroll to download your certificate of completion. To successfully complete the course, you must complete and pass the final assignment. 

At the end of this course, you will achieve the following.

• You'll be provided with an introductory methodology to put design thinking into action.
• Learn the skills to undertake a creative approach to problem-solving.
• Learn how to better empathize with your customers.
• Acquire the skills to define your problem statements.
• Learn how to harness the power of diversity in your ideas in your work environment. 
• Learn how to gain fresh perspectives and bring your ideas to life through prototyping. 
• Learn the skills to effectively evaluate your prototypes.
• Harness the skills to adequately involve your user in all stages of the design thinking process. 
• Sharpen your competitive edge by harnessing creativity and innovation in your work environment.